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What our customers are saying...

Helping you make the right decision.

Share your experience, too!

We pride ourselves in the levels of service we provide. Please let us know how we're doing and if there's ever anything that we can do to improve your experience in your coverage selection journey

Kind words from our clients

Mary White

Feb 17, 2026

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Eric Milner

Feb 11, 2026

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Rick Capozzi

Jan 13, 2026

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Knowledgeable, responsive, and friendly team.

Roxanne Wells

Jan 12, 2026

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Have been a customer of Franklin/Erie Insurance for many years,had an issue this past fall with my insurance card/owners registration disappearing, Franklin Insurance resolved my issue with great service and timely manner.homeowners,life and car all through Franklin Ins. THANKYOU

Jacobi Foltz

Jan 12, 2026

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Very helpful

Scott Shannon

Jan 11, 2026

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Very satisfied thank you for your service

Tania Mullen

Dec 29, 2025

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Excellent staff, easy to understand, efficient and friendly.

Jill Alden

Dec 28, 2025

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They are always willing to help.

BJ Brooks

Dec 27, 2025

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Gary Morgan

Dec 26, 2025

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Always great service and reasonably priced.

Machelle

Dec 26, 2025

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Gary was very helpful with our health insurance questions and concerns.

Abraham Young

Dec 26, 2025

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joe crawford

Dec 26, 2025

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I’ve been with Franklin insurance for many years and have always been happy with their services.

R

Dec 26, 2025

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This agency is great to work with for all auto, home and personal insurance needs.

Linda DeWoody

Dec 26, 2025

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Have been a customer for over 15 years and always the best service anytime I have called.

Cheryl Phillips

Dec 25, 2025

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Great customer service 😁

Gregory

Dec 25, 2025

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Has always been great.

Joanne Cree Burgert

Dec 25, 2025

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Linda Greenlee

Dec 25, 2025

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Randy Infield

Dec 25, 2025

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I have been associated with them for years. A friend of my father was an agent so I have been involved with them since I got my drivers license. They now have my car and house insurance. Always have.

Leonard Ferreira

Dec 13, 2025

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Excellent overall experience. Everyone was outstanding . Received excellent advice on Medicare plans and great bundled rates on auto home and supplemental coverage.

Diane York

Dec 12, 2025

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Franklin Insurance is great. Wonderful people and so concerned about people's needs

Sue Cherry

Dec 25, 2025

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I would recommend to everyone! We had a friendly and knowledgeable visit and walked away knowing more then we did walking in!

Shirley Riddle

Dec 25, 2025

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Paul Strawbridge

Dec 25, 2025

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David Morris

Dec 25, 2025

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Very good customer support!

Trevor Johnson

Dec 25, 2025

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Dan Rudolph

Dec 19, 2025

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Denise Weaver

Dec 15, 2025

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Michael Conser

Dec 13, 2025

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Leonard Ferreira

Dec 13, 2025

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Dee Pierce

Dec 12, 2025

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glenn brown

Dec 11, 2025

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Hit a deer recently and had no problems with my claim everything went smoothly.

donna dunkle

Dec 11, 2025

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Tom Hays

Dec 11, 2025

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Personal and business issues handled in a professional manner

Starrs

Dec 11, 2025

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Kardel H

Dec 11, 2025

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I have been with Erie Insurance since Bob Prather was the local agent. A new driver at 16, Bob came to my grandmother's house where we filled out paperwork. My first life insurance contract was here, and home insurance. I've allowed other places to give me a quote, yet when everything's lined up, Erie always comes in with the lowest quote. Very friendly and knowledgeable of their products, thank you Franklin Insurance agency!

Paula Di Gregory

Dec 11, 2025

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Jody Gustafson

Dec 11, 2025

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penny gustavson

Dec 11, 2025

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Staff always helpful and courteous. Always have the answers! A joy that deal with!

JoAnn Straub

Dec 11, 2025

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They have the best prices around for commercial auto insurance. They are always willing to help with anything from obtaining a new card to updating my policy. All of the reps take a personal interest in your insurance needs.

Flora Sutton

Dec 11, 2025

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Morris Cooper

Dec 11, 2025

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We saved $20k a year going with Matt as an agent. The whole team is so responsive. Definitely suggest getting a quote from them!

Greg Dill

Feb 13, 2021

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Franklin Insurance has taken care of our vehicle title and registration on two cars with no hassle twice. They did a great job. Friendly customer service and professional.
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